Contact details in this guide use reserved example addresses. Do not publish another person's private resume or phone number while troubleshooting.
Quick Takeaways
Place your name, email, phone, location, and relevant portfolio address in ordinary body paragraphs near the top. Export a new copy and inspect the application fields. A visual page heading is fine; a word processor's separate header object can create a different extraction problem.
- Distinguish a visible heading from the editor's header or footer region.
- Use actual text labels instead of relying on icons to identify contact details.
- A correct email in the PDF does not automatically correct an already populated application form.
Check the document body first
Open the editable resume and click the contact line. If the editor switches into a header, footer, floating text box, or drawing object, the text is not part of the main paragraph flow. That is different from using a large font for your name in an ordinary body paragraph.
Compare the editable file with the final attachment. Copy the first section from the attachment into plain text. Does the name arrive before the summary, or disappear altogether? Do not infer the answer from the page preview alone. A parser may import the main content while treating separate objects differently.
Rebuild a contact block that stands on its own
Create two or three short paragraphs at the top of the body. Use a professional email address, a reachable phone number with the appropriate country code, and a city or region when relevant. Include a portfolio or GitHub address only when it helps the application. You rarely need a full home address for a public sample resume.
Write the address itself rather than hiding everything behind an envelope or globe icon. A linked word such as Portfolio can work for a person viewing the PDF, but a visible, readable address is easier to verify if a system extracts only the displayed text. Keep the underlying link and visible address consistent.
Before
[Header text box] Candidate Name [Envelope icon] Email [Link icon] Portfolio [Main body begins with SUMMARY]
After
Candidate Name Pune, India | [email protected] GitHub: github.com/your-handle SUMMARY Computing graduate with a tested Java inventory project.
Try it on your resume
Get feedback on your own resume
Open ResuMateAI in Telegram, tap Start, and send your resume. Add a job description when you have one.
3 free credits for new users. PDF or DOCX. No card needed to try. A job description is optional.
Opens @ResuMateAIBot in TelegramReview the application profile separately
If the employer's form has already populated an incorrect email or phone number, replacing the resume attachment may not refresh every field. Review the fields explicitly before submission. Use the employer's own correction route if the application has already been submitted; repeatedly submitting duplicate applications may create a different problem.
Check whether an account email and a contact email have separate purposes. An email used to sign into a portal does not necessarily prove that the resume or candidate profile contains the same contact address. Keep a private note of the address and file version used for that application.
Test reachability without exposing private information
Open portfolio links in a signed-out browser window and confirm that a recruiter can view the intended work. Do not fix an access problem by making an entire private drive or repository public. Share a deliberately prepared sample with confidential material removed.
For a PDF that you own, make the body-text repair in the source rather than drawing another contact overlay on top of the exported page. The overlay can preserve the same structural issue. Greenhouse specifically warns about contact information in headers, footers, and text boxes; treat that as a useful diagnostic lead, not an explanation for every missing field.
How to use this guide on a real application
Use this when a resume is attached successfully but the candidate profile loses or misreads contact information.
After correcting the contact block, review the first project sentence and degree line in the same export. A header repair should not push a heading onto a new page or leave the strongest evidence below an empty space.
Application checklist
- Confirm whether the contact line is in the body or a separate object.
- Move essential details into short body paragraphs.
- Replace icon-only labels with readable text.
- Reopen the saved export and inspect contact extraction.
- Verify profile fields and portfolio permissions before submission.
What to avoid
- Sharing a private home address in troubleshooting screenshots
- Assuming an account email fixes the resume
- Adding a second floating contact text box
References and editorial notes
We consulted these public resources while preparing this guide. Resume examples on this site are illustrative and should be adapted to your real experience. Read how ResuMateAI prepares and reviews its guidance.
- Greenhouse: unsuccessful resume parsing
Identifies header, footer, and text-box contact details as possible parsing trouble spots.
- Microsoft: create accessible PDFs
Try it on your resume
Get feedback on your own resume
Open ResuMateAI in Telegram, tap Start, and send your resume. Add a job description when you have one.
3 free credits for new users. PDF or DOCX. No card needed to try. A job description is optional.
Opens @ResuMateAIBot in Telegram