Independent application study
An operations dashboard with a decision at the end
A support-ticket dataset is a stronger analyst case study when the resume defines the operational question before naming Power BI. For example: which issue categories miss the response target, during which shift, and where should a team update its knowledge base? The work should connect cleaning decisions, metric definitions, a dashboard view, and one recommendation that follows from the result.
Illustrative resume bullet
Cleaned 3,200 simulated support records, standardized issue categories, calculated resolution time in SQL, built a Power BI view by shift and category, and identified password-reset cases as the best candidate for a new self-service guide.
Scope: This is a practical resume exercise for the Wipro Data Analyst search intent. It is not a description of an official vacancy or hiring standard.